alright, so sending me one email doesn't make him my pen pal, but it was so nice to have paolo pasio, the chef/owner of osteria latini in brentwood write me! i ate there for the first time last week, and wrote about my experience here. my review wasn't necessarily glowing. the service the night that i went was incredibly slow, but i defended the restaurant on chowhound, saying that the food was good and i would definitely go back. chef pasio wrote to apologize for the slow service that night and to correct me in my statement that there was only one server in the entire restaurant:
"ONLY ONE THING: WE HAVE 3 SERVERS AND 2 BUSS BOYS ON ANY GIVEN NIGHT AND 4 PLUS 3 ON WEEK ENDS BUT I AM SORRY FOR THE SLOW MOTION IT HAPPEN TO YOU.
THANK YOU FOR SHARING SO WE CAN DO BETTER. COME BACK AND AND LET ME KNOW SO I CAN DO SOMETHING SPECIAL FOR YOU."
eek! i love it! am i just easily impressed by a chef who cares enough to email a patron?!? yes, yes i am a dork. but then, i've never denied being a chef-groupie. *sigh*